SHOCKING SERVICE

An authentication fault was logged with Telkom reference 239BRK011015 last week Thursday 1 October 2015. The matter has been escalated twice and I have had no response or feedback on the call, and I'm getting sick and tired of the pathetic service from Telkom. How long does it take a company to attend to their customer. They are quite happy to take your money but ask them to do their job that's asking for a miracle to happen. Can someone attend to the matter and do their job. Thank from your irritate customer.