Shocking Service

I have been unable to connect to the internet since Saturday two weeks ago. After collectively holding on for about 3 hours, I eventually managed to get hold of the Telkom call centre. The agent that helped me was very pleasant, however, after re-configuring and re-setting up the router, I still can not connect to the internet. the agent said that it was a technical problem that needed to be escalated to the second line of support and I will be called back that same day to rectify the problem. Three days have passed and I am yet to receive a call / feedback from Telkom. Its a hopeless cause trying to call the call centre as you just can not get through to anyone. I have escalated the problem and emailed Telkom, but have had no joy through those channels of communication either. I am ready to change my ISP if the problem is not fixed within the next few days.