Shocking service

App**** for Telkom line in July , installed in finally on the 1st September . Tried to set up - fail, called out private technian to set up he suggested line not syncing so obviously wasn't tested by the Telkom technian so they did not do their job!! Private technan called Telkom to tell of the line not syncing they said inthe will log a fault . I called to follow up to be told that they would need to send out another technian . In the mean time my private technian took my modem to his workshop and set up the modem so once Telkom came back I could plug in and go. Telkom came back a week later to tell us it's not the line the modem is broken but the modem worked perfectly fine at my technians work shop which suggests that the line is the problem!!so I am still sitting with no internet!!!! Please assist this is absolutely shocking and Im not sitting another 45 mins on the phone before someone decides to answer from technical . And please your telecommunications service is shocking you need to hire more agents and give and English option with a fluent speaking English person so that we can understand what the person is trying to say to avoid major frustration.