Shocking Service!!

I am so irritated. Telkom and its agencies are ***********. I took a contract over the phone 2 weeks back. The agency called and explained their latest deals for which i was interested and signed up a contract telephonically. I agreed on data and minutes. To my surprise when they delivered 2 separate sim cards.

I went to Westagate Mall branch and explained that i only need 1 sim for both minutes and data. They gave me their *** (Mondo) number to call their agencies and advised that they cannot assist at the branch since the contract was concluded telephonically. I called the number and was told it is a wrong number and was provided with the 031 number (using my time and my airtime!!!). They already collected their initiation fee but it was a hassle for them to find my details on their system.

The agent i spoke to wanted to give me another telephone number to call and i lost my cool and told her to cancel the contract as all i needed was to combine the deal on 1 sim which i do not understand why is it so difficult for them to do that as most deals do come in 1 sim.

She then transferred me to their cancellations department, had to provide my details and explain my story all over again. They are a bunch of *********** employees....their service is really shocking!!!!!

She checked and told me that the lady who transferred me to her told her that i need to cancel only one deal and not both. Told her that because of pathetic service i received i decided to cancel the whole contract. She then advised that she will call me back as they need to listen to the recording. I waited for their call back till now!!!

All i need is to cancel the contract!!!!!!!!!

Dipuo