Shocking Service

I started experiencing problems with viewing images on Google from Sunday, 21st July on my mobile *** as well as my WIFI. However, I was able to view images on other applications. I contacted the call centre for assistance on Monday, 22nd July. I spoke to Carmen Swartz who after checking her system apparently Google has blocked images on the application. Apparently, I was the first customer that had complained however there was nothing she could do. I requested that she check as it is unacceptable that my service provider has no knowledge of this. She placed me on hold, spoke to her supervisor and returned stating that there is nothing Telkom can do to assist. I advised her that other users are not experiencing this problem as I checked with a few colleagues. Since she could not assist me further, I advised her that I will lodge a complaint as I am a paying customer and this is not the service I expected. I proceeded to conclude the call, subsequently I went online and to my shock I was now able to view images suddenly?? How is this possible? A coincidence? I think not! Very, very poor service on Telkom’s part. I have 3 contracts with Telkom and will think very carefully before renewing them.