Shocking service

I have decided to get internet access to my residence and I thought that telkom was a good idea. To my dismay.

I app**** on the 25 April 2019 for a 4mb uncapped line. The call came quite quickly. And after the consultation the sales team member said that they are doing a check and would keep me informed.

NOTHING HAPPEND. I dont know if they decided that I don't need it anymore or what is the story. As a new customer I thought let me email them and ask.

On the 2 May a Senior Associate - Sales Support emails me to thank me for my complaint and it has been escalated.

On the 6 May they apologize for the delay and now wants my Id nr.? So maybe by 2022 i will get an answer to whether or not you want business.

A Senior Associate - Sales Support cant pick up the telephone to phone me to find out what I want? Waits for days to ask me a relevant question. And if I didnt email them (the company whom I want to buy something from) they would have probably just left it.

Thanx you for your exellent service telkom, must be a reason why alot of ppl are considering fiber now.