Shocking Service

App**** on 29th June for Adsl line. They informed me that I needed a landline to have adsl.No problem.They finally installed landline end September. That was a Friday,the technician told me it would take a few days to acticate the adsl. After 2 weeks,I was told not possible to get Adsl as technical problem in my area. I opted for Lte, they asked me to cancel the Adsl,which I did and got Lte. Received my adsl account, resent cancellation. They acknowledged receipt with ref: no's. I needed to buy data and now am unable as my Adsl account has been handed over for non payment . Why pay for something I never had. Have been to their shops 4 times and still nothing. Requested a call back on the 14th...still waiting. This kind of service is shocking.