Shocking Service

If you are considering taking out a Telkom contract, be warned up front that you will have to contend with poor service and zero accountability. I tried to upgrade my cellphone, they said all was ok except for an amount outstanding, for a landline that I cancelled. I payed the outstanding amount quoted to me and got a reference no. Over a month ago the phone is still not cancelled and am still not able to upgrade as there now is another outstanding amount on the same cancelled contract. I still can't upgrade, and was also wanting to open a new contract for my son. I can't do that either, for a messily outstanding amount. I went to Telkom to go pay it and they tell me, I can't pay there. I have to go to Checkers or the Post office . I spoke a supervisor Moses Mogetti, explaing the situation. The best he could do is to say sorry, that I was misinformed about the amount outstanding. You can not escalate it further as one is unable to contact a Telkom manager according to Moses. Never mind that one is a long standing customer and loyal payer. This means nothing to them. There statements are almost always late(2 months late) other statements don't even arrive. It maybe time to find a new service provider.