Shocking service!!!!!!!!

So I took out the 200 gb pm contract in January. Moved houses in May, realised the area had poor network coverage. Contacted Telkom who advised i get an Antenna to boost my signal. So i got an antenna, struggled to align it to a tower and logged a call with Telkom for one of their technicians to come out and align it.

Here i sit 5 months later, still waiting for the technician, every time i phone to inquire I am told it is being escalated and I will get a call from a technician within the week. So what exactly are you escalating? It's a simple request or so I thought. Send someone out to align the antenna for me.

I can't imagine that this is such a difficult request, as all 500 Telkom call center agents I have spoken to over the last 5 months have informed me that the technicians can do this, so it's a mystery to me why they simply can't contact me to come out and do it.

I will definitely be cancelling this contract at the end of the year and going to another provider.

Shocking service!!!!!!!!