CV
Cristel V
1 reviews | Active since Jul 2010
28 Aug 2018, 17:15
Shocking service
We installed fibre from Telkom in approximately May. The speeds have been shocking. This was reported various times, no difference. We then approached Telkom in beginning of July to cancel the contract due to extremely poor service. We were told that on 3 Aug the service would be ended. No such luck. Still running. Still getting shocking service. When we enquire we are told that there is an open order on the line and therefore it can not be cancelled. We have made 6 calls since and to no avail. This is ridiculous.
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Replies (3)0
Replies (3)
Telkom's replyOfficial
29 Aug 2018, 14:42HI Cventer
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply29 Aug 2018, 14:42
Official
HI Cventer
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
CV
Cristel V's updateReviewer Update
29 Aug 2018, 15:07I would like a possible timeframe fir this quwey to be resolved.
CV
Cristel V's update29 Aug 2018, 15:07
Reviewer Update
I would like a possible timeframe fir this quwey to be resolved.
CV
Cristel V's updateReviewer Update
30 Aug 2018, 17:16Keagan
I am STILL awaiting a reply! This is really unacceptable. When can I receive feedback on a timeframe?
CV
Cristel V's update30 Aug 2018, 17:16
Reviewer Update
Keagan
I am STILL awaiting a reply! This is really unacceptable. When can I receive feedback on a timeframe?