SHOCKING SERVICE

I cancelled my adsl in May 2018. I continued to be charged and then Telkom cut my fixed land line off instead!! So far I have spent R600 on my cell phone trying to deal with the call centre. I was told they cannot just reconnect my line, but I can put in a new application to get my same land line number back. As this line being cut was not my fault but an error on Telkom side, they gave me a further ref No. at Sales to expedite the reconnection instead of waiting 10 days, I would wait 3 days. Well so far I have been without a land line for more than 9 days. I went to the Telkom shop twice, the last time 2 days ago and sat there for 2 HOURS waiting for the call centre to respond to me there. I finally found out someone had made another error but my number was finally re-assigned to me and I was told it would be active in 24 to 48 hours. Today is 19 July already and I get an sms saying a technician will attend to this next week on the 23rd July. This is shocking service Telkom, I have been your land line customer for 35 years. Now I have to wait till next week to get my phone reconnected again. And what about getting a refund? I have put in claim disputes and have been credited for all the services I have paid for that should not have been billed to me, thankfully, but I want that money refunded to me, not credited to my account, because when my number is reconnected it will be a different account number apparently. I am shocked at the incompetence of some of the staff I have spoken to, while others have been decent. My ref No for the new application to have my phone reconnected i ********** 6A and the sales dept no. ref ********** to give me preferential faster reconnection..which did not happen.