SHOCKING SERVICE

I have never experienced such bad service in my entire existence. My contract expires this month and told that the only way I can cancel my contract is online. WHAT HOGWASH is that? I tried doing that and the open didn’t appear on my profile, i then called the contact centre to talk me through the process and the consultant Xolani said he would refer it to their systems department and will revert back with feedback. He never did, please keep remeber that it apparently need 21 days to cancel a simple contract, which means that they plan on debiting my account next month. I spoke to another consultant today Luyanda who was absolutely rude and was shouting at me and refused to put me through to her manager & told me that my reason for wanting to speak to her manager was invalid. I have never felt so infuriated in life. I cannot believe how unprofessional and unhelpful the call centre stuff is and how TELKOM is ******** its customers. I AM UTTERLY DISGUSTED.