shocking service

Dear sir

I write to you out of absolute disappointment and frustration.

You spend so much money in promotion and advertising to attract customers. I for one love being loyal and supportive of our parastatals but always find myself being short changed on the service front.

I made the effort and went on line, to your site - saw what I liked asked for a call back which I promptly got. I chose the 10Mps "uncapped" VDSL (you do not have fibre for me at present) data bundle at a cost of just over R800.00. The young man who called me back was very professional and handled the call brilliantly. We spent approximately 20min on the call, furnishing all the information required. All that was left henceforth was a call/SMS later on advising me to collect my package ( hardware) and thereafter me apparently getting in touch with a technician to carry out the installation. The timeline I was told will be 3-5 days.

Hold and behold more than a week and I got nothing. I went into my local Telkom store to enquire and was told to call 1023 from within. After speaking to your call Centre and he having tried to find my application, informed me that it could not be found. I would have to make a new application. WHAT - SHOCKING. I gave my personal details together with my ID number and bank details to this agent and now my application cannot be found.

Sir, in this age of super digital technology, and you being a technology company - can you please tell me how this is possible. I was not prepared to stand in the store for another 20 minutes and go through the whole process again.

Please help me.