Shocking Service

Always the longest waits on the line... hire more staff perhaps? there is never a day when I have had to wait less than 8 minutes to get through - this is not in line with call centre industry standards. Get told to hold while my details are pulled up - get redirected to rate the service (obviously a shocking rating provided - you did zero to help me and wanted me to rate you? having a laugh....)

Really regretting joining Telkom. I have had to wait over 42 minutes altogether to merely get a copy of my contract which I believe is not what I signed up for (I signed up for a 20GB contract which has been enforced as a 10GB contract). Please advise cancellation procedure - Afrihost is looking like a far better option.... only 3 months being on board. shocking how you treat you new customers and expect them to remain loyal. 42 minutes to receive a contract that you never sent to me yourself which is required by law within 30 days. Nice breach of the law guys. Nice.