Shocking Service

I would like to lay a formal complain about the Telkom Store in Maponya Mall.

I recently purchased a New Telkom sim card was requested to have it RICA through a Telkom store which I went to do on Saturday 26th May 2018. As I walked into the branch I went straight to the Enquiry desk & inform the gentleman there about my visit to the store, he checked my documents & directed me to the correct que. I sat there for 30 – 45 min as the branch was packed & I didn’t mind waiting as I was not in a rush. Eventually my turn to see a consultant comes & reproduce my documents & inform her what I was there to do. She sadly told me I’m not allowed to used my driver’s license for RICA purposes, I was confused & then started asking follow up questions that led her to giving me attitude. I then asked for senior person in the branch, the consultant told me the manager is day off & then she called a colleague at the next desk who also told me I can’t use the driver’s license. So I asked both of them 1. “why wasn’t I told as I walked into the enquiry section as someone did check my documents even when I was waiting on the queue” 2.”What happens if I have lost my green barcoded ID & Im using my Driver’s license or Passport as means of Identification?” They both told me that Im wasting my own time with these questions and no matter how much I ask I still won’t get anywhere as nobody is willing to listen.

I was shell shocked and assumes those are Telkom Custer service values & its normal for customer to be treated like that. I then asked for their respective names, walked to the retail store across the hall with the same documents to purchase a new Sim Card, with the same document & did RICA on the spot.

My Telkom prepaid number is ********** 242 but on Saturday I was purchasing a SimCard for my daughter who is switching from Vodacom. Names of the ladies in the Telkom Branch: Linda Mkhwa**** & Nhlamazi Shikwambana.

There are CCTV cameras in the branch should you wish to check my own conduct during the whole experience. I would gladly appreciate any kind of feedback , I will also understand if my complain is null & void. I can be reached on ********** or ********** Kind regards Stemmer Mashiloane