Shocking service

I cancelled my wifi account on the 10 July 2017 at the branch in Fourways. I received an e-mail from Telkom on 1 August to inform me that I had to pay the R1550 for the rooter, which I did on the same day. On the 4th August I received an email saying the following "Kindly be advised that your contract is cancelled . Order ********** 75A was successfully submitted" After numerous e-mails and visits to the fourways branch - I was informed that my account was finally cancelled on 12 December 2017 (they did inform me that all my money would be paid back - YET they kept deducting R799 per month until February 2018 per debit order I have subsequently had calls from the accounting department saying I have R300 credit which I disputed, then it was again referred to another department. Another phone call to now say I have R900 credit which I again disputed. I was now told to phone different numbers which unfortunately just give you the busy tone

I am tired of been sent to pillar and post to get back my money owed to myself