Shocking Service

Sometime during the period 6-8 November 2017 I popped into the local Telkom store to change my mobile from MTN to Telkom. I also requested the consultant to change my fixed line service from the current package to the one that was advertised which I received together with my Telkom account, which would essentially increase the speed. I also requested that the mobile billings be included on my current landline billings. Due to various technical issues/problems Telkom encountered with the mobile migration from MTN, my cell phone only became operational after approximately 10 days to 2 weeks. On the 27th December, we noted that our internet speed was still slow and upon investigating found that my request for the package change appeared to have not been actioned, this was backed up by the fact that the fixed line billings dated 27 November 2017 still reflected the same as the previous months. Furthermore I had received two different accounts, one for the cell phone one for the landline which also reflect billings for the cell phone. I contacted Telkom’s helpdesk immediately and eventually got through to a consultant by the name of Liyanda who was not able to assist me soI insisted on being put through to the supervisor who I understand was a lady by the name of Lerato, however Liyanda informed me that she was not immediately available but would escalate my concerns/problem and Lerato would call me back. To date, I have yet to receive any feedback from the people/persons concerned. I did however receive an SMS from Telkom on the 29th December requesting me to rate the service I received from Liyanda.