KG
Kirsten G
1 reviews | Active since Oct 2017
25 Oct 2017, 16:37
Shocking service
Reported fault on 29/9 which was escalated on the 6/10. Still no response from Telkom despite being told fault would be repaired within 24 to 48 hours. Today was final straw when call center agent put phone down after keeping me on hold for 10 minutes
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
30 Oct 2017, 10:11Good Day
Thank you for Taking my call.
We have logged your request for assistance,
Please accept our apologies for the inconvenience caused,
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply30 Oct 2017, 10:11
Official
Good Day
Thank you for Taking my call.
We have logged your request for assistance,
Please accept our apologies for the inconvenience caused,
Regards
Telkom Social Media Team
Bronwyn
Best regards,
KG
Kirsten G's updateReviewer Update
30 Oct 2017, 12:18I had a promise from call centre manager that issue would be resolved 25th or 26th October and still haven't heard anything further so will see if you logging a request for assistance on 30th will change anything
KG
Kirsten G's update30 Oct 2017, 12:18
Reviewer Update
I had a promise from call centre manager that issue would be resolved 25th or 26th October and still haven't heard anything further so will see if you logging a request for assistance on 30th will change anything