Shocking Service

I reported my telephone line was out of order on Monday 9th October2017; on Tuesday Durban had a major storm and my adsl line was disconnected by a fallen tree branch. I have been phoning Telkom every day at least 3 times a day and each time I am advised that they will escalate the matter-everyday the matter gets escalated from point A to point B. This has been the response from every agent and supervisor that I spoke to. I advise them that my son is writing exams and his tutor is from Port Elizabeth and he urgently needs internet access for his tutoring but all I get is "I am so sorry and I will escalate the matter and mark it urgent". To date no technician has been allocated to attend to my matter. My area does not have any other faults logged on the system and my son's friend had his line fixed on Friday afternoon-(13/10/2017) and he lives in our area. How is this possible? Telkom this is a really bad reflection on your otherwise very good name. My reference number is 41CNK091017.