LF
Linda F
1 reviews | Active since Aug 2011
26 Sept 2017, 16:21
Shocking service
Telkom has handed me over for someone elses account! How can this be possible. I have repeatedly told them that it is not my account and now they still hand me over.
About to close all Telkom accounts!!!!
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
29 Sept 2017, 09:12Hi Limani,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply29 Sept 2017, 09:12
Official
Hi Limani,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
LF
Linda F's updateReviewer Update
29 Sept 2017, 11:43I only have a reference no Ref number:
TFLT37224. I do not understand how my details are used on someone elses account. I am so annoyed about this. I have repeatedly told Telkom telephonically that this is NOT my account and they still have the gaul to hand me over. I am beyond annoyed!
LF
Linda F's update29 Sept 2017, 11:43
Reviewer Update
I only have a reference no Ref number:
TFLT37224. I do not understand how my details are used on someone elses account. I am so annoyed about this. I have repeatedly told Telkom telephonically that this is NOT my account and they still have the gaul to hand me over. I am beyond annoyed!
Telkom's replyOfficial
08 Oct 2017, 11:14Hi Limani,
Thank you for taking our call.
Please be assured that we have sent your query to the Fixed line Team for further assistance, they will be in contact with you.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply08 Oct 2017, 11:14
Official
Hi Limani,
Thank you for taking our call.
Please be assured that we have sent your query to the Fixed line Team for further assistance, they will be in contact with you.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,