OJ
Owain J

1 reviews | Active since Mar 2009

16 Aug 2017, 11:50

Shocking Service

Telkom gave me a promtional "Trial Period" with my fibre line - which was a mission to get installed in the first place.

Anyway, the data finished and I was told I will get my new data loaded on the 12th August (after numerous phonecalls where everyone in telkom passes you on to the next person).

Today, I even went into a store, who then told me to phone a number- where I was passed from person to person for 30min - shocking! And no one can give me an answer!

Phone me and advise what is happening as Telkom is shockingly disgusting with their efficiency.

Considering this is a "trial period", it is even more shocking as I seriously question if I want to continue with your service.

0
Replies (2)
Telkom
Telkom's reply18 Aug 2017, 13:55
Official

Hi ojohn87,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply20 Aug 2017, 11:40
Official

Good Morning

Sorry for the delay can we trouble you for the affected number sent to us privately so our team may assist with this matter.

Regards

Jawaad

HelloPeter Team

Best regards,