SHOCKING SERVICE

Good day, i have been trying to get thru to the call centre for days now! When i do get thru after an hour and half, i'm having to deal with a agent that has no idea what they are doing and then just tell me that i must speak to my isp and then proceeds to put the fone down in my ear. i have been battling with my adsl service for MONTHS and it just is not getting resolved. why are you even allowed to operate when you cannot even provide a decent service? you guys are constantly deploying new infrastructure in areas that don't need it and has decent working infrastructure and neglecting the rest of sa who do need a decent service. I'm utterly disappointed and am at my wits end as to who to get to get my line fixed.