1 reviews | Active since Feb 2015
Shocking Service
I went to the Telkom store in Clearwater on Thursday, collected forms and found out exactly what would be required to have an ADSL line installed at home. All required information and documents were submitted on Friday morning.<br> <br> Then nothing - no feedback - no response - nothing.<br> <br> I have contacted the Telkom store in Clearwater 50 times today (no exaggeration - i have the call log to prove it). Mostly they just do not answer, but when they do pick up, they place the receiver next to the phone and carry on talking - completely ignoring me on the other side of the phone line. <br> <br> After becoming incredibly frustrated, i phoned around and hears that the assistant manager's name is Phathiswa - when i contacted her directly on her phone, she indicated that she was not at the branch - then falsely indicated that the branch was next door to Pick 'n Pay, and then lastly said she would get someone at the branch to contact me, but that she would have to whatsapp them, as she is all out of airtime. <br> <br> I have NEVER ever in my life come across such bad service anywhere!!<br>
We thank you for your concern raised and we assure you that an investigation into the incident is currently underway.
Apologies for the inconvenience caused.
Please find your ***
Regards,
Zandiswa Gunu
Telkom Social Media Team
Best regards,
We thank you for your concern raised and we assure you that an investigation into the incident is currently underway.
Apologies for the inconvenience caused.
Please find your ***
Regards,
Zandiswa Gunu
Telkom Social Media Team
Best regards,
