SHOCKING SERVICE

I cannot believe the ****py service Telkom offers!! We have been trying for a week to get my mother's phone cancelled and get shoved from pillar to post. My mom is 84 and recently lost her hearing. Please explain how you expect a DEAF (yes you saw correctly, DEAF), person to phone 10210 to cancel her line??? But, no, you do not allow third parties to cancel on someone's behalf? How ****** ridiculous! So how exactly do you expect us to cancel the line? She and my son went into one of your offices and were told by the counter clerk to phone 10210 which I did, only to be told they cannot cancel on a third part instruction and I have to send an e-mail. I have now sent 3 e-mails to the addresses provided by your call centre and not received so much as an automated reply acknowledging receipt! When I phoned this morning to check the status of the cancellation I was told they take a week to attend to e-mails and faxes...REALLY now???? In the meantime an old age pensioner has to pay for a service which she cannot use because your company is to useless to act promptly or efficiently.<br> <br>