SHOCKING SERVICE

Hello Telkom - I am putting this complaint on this site on behalf of my mother. My mother is desperate to have her home phone line sorted out. The phone line is dead approximately 3-4 times a month. A neighbour kindly sits, waits and listens tirelessly to your adverts and music while waiting for your Call Centre to answer. Every single time we are told the same thing, that they will be sending someone out and that my mother needs to stay at home until they arrive, but not giving any indication as to a day that they will sending one of their technicians. How long is she expected to be house bound until Telkom decides to come around? The last time the line was dead was on 13th May and reconnected itself on 14th May. On Sunday 17th, the line was dead again. The last time my mother was told that this \should not happen again"and that if it does then the \""big technicians\"" will need to be called out. Yet every time a fault is reported"