Shocking service

I spent over two hours on the phone waiting for someone to answer the Telkom phone in order to assist me with cancelling my adsl line and data bundle. Eventually I had to hang up as I had to get back to my job and could not afford any more time wasted on the telephone waiting for Telkom. The first person who answered put me through to another person but then that person could only cancel the adsl line and not the bundle?? So I had to now be passed onto a seperate department (by which I was promised I would be put through on 'speed dial') who even after an hour of waiting did not answer my call. Who has the time to sit on the phone for two hours a day just to get any service from Telkom!! I still have not been able to give my reference number to anybody in order to cancel the data bundle. Incredibly frustrating and a total waste of my time! How does one get hold of anybody from Telkom, you just get passed around from one department to the next and wait for hours on end! Absolutely shocking! No wonder so many people are changing their service providers!