SHOCKING service

I took my phone SONY EXPERIA m2 for repair on 2 January to Telkom Adderly street where I had purchased it two months previously.<br> My phone had water damage and the store offered to send it for repair.<br> After I had not received any feedback for almost 3 weeks, I phoned Telkom 081180 with my repair reference TEL 038687. Thereafter I phoned practically every day for a week. The customer adviser finally informed me that my phone was ready and repaired. All I had to do was pay R188.10 for the courier which I did by EFT to AMC , Absa ***, branch 33115. i faxed the receipt to ***.<br> <br> I have since received my phone back. IT IS NOT REPAIRED and there is no paperwork or explanation why it has not been repaired. I have been back to Adderly street twice and received no assistance. I have phoned 081180 and have been advised to phone TELKOM repairs *** which is permanently engaged.<br> <br> I am left paying a 24 month contract and I do not have a working phone!!!<br> PLEASE PLEASE help or advise.<br>