Shocking service

<p>Dear Sir</p> <p>My conversation with Tozama of Telkom refers.</p> <p>I am stunned at the poor service and incompetence of Telkom.</p> <p>Please see the email below. I have 2 accounts with Telkom:</p> <p>1. Account ********** 14995 for (044) ********** .</p> <p>2. Account ********** 60248 for (044) ********** .</p> <p>I have been paying these 2 accounts on time, the second account I've had for the past 11 months.</p> <p>Last month I received an account which had the details of both numbers on it. I phoned telkom about this and the consultant said it will be separated. Nothing was done.</p> <p>On Thursday 13 July 2017 I phoned Telkom again after I received an sms of an outstanding amount of R324.61. The consultant said that is the TOTAL outstanding amount and I paid it immediately. She also gave me the email account of ********** to request the accounts to be separated again. I did so.</p> <p>On Monday 17 July 2017 I phoned telkom and asked why my wifi is not working. The consultant said that my data was finished and that I must TOPUP. She helped me with that and it worked again.</p> <p>TODAY, 18 July 2017, BOTH MY LINES WERE SUSPENDED!!!!!!! This after both accounts were paid in full ACCORDING TO TELKOM!!!</p> <p>Then the consultant Tozama said the separation of the accounts were done INCORRECTLY by TELKOM, I must pay R517.06 to ANOTHER account ********** ********** 22011. HOW ON EARTH IS THIS POSSIBLE??????</p> <p>So I paid the R517.06 to an account I do not know, and now I have to wait 48hours because TELKOM made a mistake?!</p> <p>Please explain this to me, as I fail to understand.</p> <p>Mariza van Deventer</p> <p> ********** 382</p> <p> </p>