SC
Sandra C

1 reviews | Active since Jun 2010

17 Jul 2017, 11:01

Shocking service!

<p>I have been without telkom service for 2 weeks now. I reported the fault on 3 July as did many of my neighbors. Some of our neighbors now have service but some still not. I have phoned numerous times, tried posting on their Facebook page (but conveniently get booted when I try to post, or my post disappears). All I get is the standard response " our technicians are working on the problem" or " we understand your frustration". Useless bunch! </p> <p>In the meantime my data costs are skyrocketing as I try to continue carrying on business! I certainly will not recommend telkom to anyone. They don't care about customer service. Clearly I won't be paying my bill this month seeing as I haven't had service for half the month . What's the worst you can do? Cut me off? </p>

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Replies (1)
Telkom
Telkom's reply18 Jul 2017, 15:07
Official

Good day Sandra,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Kindly privately reply with your affected number.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team