1 reviews | Active since Apr 2017

29 Apr 2017, 17:30

shocking service

<p>The TELKOM service that I have received has been disgusting. They phoned and offered me a WiFi contract which I accepted. Three weeks after having delivered my device they delivered a second one for which my domestic worker signed. That weekend I tried to return the device by taking it first to a branch in Brooklyn and then Menlyn but nobody was prepared to assist me. Eventually I got hold of the online customer service with my problem but still nobody is prepared to help me. I am being billed for a second device that I did not ask for, for over seven months now. I think it is shocking that throughout the entire company of Telkom they are unwilling and unable to help me in any way. Whichever way I go I am turned away by *********** people who refuse to help. I have even driven to their head office but I am turned away at the gate.</p> <p>I have tried everything in my power to sort this out but I am just pushed from pillar to post with no joy and I have had enough now.</p>

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Replies (1)
Telkom
Telkom's reply29 Apr 2017, 19:14
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,