1 reviews | Active since Apr 2017

29 Apr 2017, 17:23

shocking service

<p>The TELKOM service that I have received has been disgusting. They phoned and offered me a WiFi contract which I accepted. Three weeks after having delivered my device they delivered a second one for which my domestic worker signed. That weekend I tried to return the device by taking it first to a branch in Brooklyn and then Menlyn but nobody was prepared to assist me. Eventually I got hold of the online customer service with my problem but still nobody is prepared to help me. I am being billed for a second device that I did not ask for, for over seven months now. I think it is shocking that throughout the entire company of Telkom they are unwilling and unable to help me in any way. Whichever way I go I am turned away by *********** people who refuse to help. I have even driven to their head office but I am turned away at the gate.</p> <p>I have tried everything in my power to sort this out but I am just pushed from pillar to post with no joy and I have had enough now.</p>

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Replies (4)
Telkom
Telkom's reply29 Apr 2017, 19:13
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply01 May 2017, 10:52
Official

Good day

Trust you are well.

May you kindly private message us the affected number and ID number so that we cancel the contract that is not in use.

Kind regards

Ithabeleng

Telkom social media team.

Best regards,

's update04 May 2017, 22:14
Reviewer Update

My id *** - device codes on box IMEI,:*** S/N :H8S7S***

's update04 May 2017, 22:16
Reviewer Update

It is the second device on contract i don't no number sim and device still sealed in box