Shocking service

<p>This is now a review out of desperation, 4th complaint against Telkom and still no one from Telkom has been in contact. </p> <p>My tale with Telkom to date has been the following and please can someone tell me if it is acceptable.</p> <p>1. Apply online for their MONTH special, no one contacts me for weeks when they finally do they have no idea what product i app**** for but eventually do the whole app and it gets done</p> <p>2. Dont hear anything back from telkom again. Quick to sell ridiculously slow for service. Phone and phone, sla on inbound lines obviously mean nothing cause u hold for ages,kept pushed pillar to post and worst of all no consultant has the same story. No clue</p> <p>3. Out of desperation I post a review on hello peter, i get a quick response promising someone will be in contact, no surprise no one ever contacts me</p> <p>4. Out of the blue i get an sms confirming installation for the 18th of April, no contact number on the sms of course though but anyways its fine atleast a month later i will finally get the adsl line. </p> <p>5. 2 oclock on the 18th another sms comes through to advise installation date has changed to may 2nd, a whole 3 weeks later than the original and again no call or sms to find if this is okay with me just an sms to say we as telkom could care less u as a the customer must just deal with this we will decide when u get the product you are paying for</p> <p>6. I then once again call the call centre again i once again hold for a ridiculous amount of time and the deal with a rude agent who then tells me their is no order on my name.. So in one day i received an sms from telkom confirming installation of my order and recieved confirmation from the telkom calm centre that i have no order.. So please tell me which one is it.. I then talk to a manager where the call is cut but does she contact me back, ofcourse not, far easier to just get rid of the difficult and angry customer than actually deal with a customers complaint</p> <p>So to summarise almost a month since the order still no product, rude call centre agents, excorbetent hold times, complete confusion about my product, conflicting and contradictory info from telkom and in general the worst customer experience i have ever encountered. </p> <p>All i want is for someone to contact me to confirm that the order is cancelled so that i can go to another supplier and get the service and product offering i need. </p> <p>However based on recent events i doubt telkom capable of doing that,i will most likely have to resort to going to social media and the media to get resolution because Telkom are not capable of servicing prospective customers.</p>