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Adrienne V

1 reviews | Active since Mar 2017

28 Mar 2017, 09:35

Shocking service

<p>I have a Telkom cable in my garden that is faulty and distrubing my electric fencing. I have been trying to get Telkom here for 4 weeks with no lukc, because I don't have a landline with Tlekom anymore. Hvae logged the call a number of times and have about 5 reference numbers for each call to be told when I call they don't have recrond of that call or reference, so no one comes to have a look.</p> <p>The last call I was told "Oh I mnetioned this time that someone must come to my house to have a look at it and it's been made urgnet" and yet today I call again, with the same response, "I apologize for the inconvenience, I will relog your call and there is no record of it"</p> <p>This is very poorly of Telkom. I am so frustrated I want to cut the able and then myaybe Telkom take me seriously!!! This is why we cancelled our landline with Telkom, because of the poor *********** service we get. When I ask for a supervisor I am also told they are not avilable ...</p> <p>What do I have to do to get Telkom to come and help me?</p>

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Adrienne V's update29 Mar 2017, 06:34
Reviewer Update

I logged this post 29 hours ago and STILL no one has called me back, not even a call to ask for the reference numbers so you can look into the problem. How are you going to help without all the information.

I called again yesterday to. E given another reference number and I was on hold for 25 minutes waiting for a supervisor that was not available

Extremely disappointed!!!!!!!