Shocking Service

<p>My phone / ADSL line has been out of order since 14 February 2017. Telkom send 4 different technicians on 4 consecutive days they all check the same things (I need to take time of work every time) All 4 technicians upon leaving my property advise that the problem is a cable fault. No one comes back - everyday I am told the technician has been dispatched - not sure where to probably the universe? The fault was escalated - I was assurred the fault will be repaired on the escalation on 28 February 2017. It is now 2 March and still I am being told the fault has not been repaired. This has been an ongoing problem with my line for months which only works one or two weeks each month. I spend hours on the line to the faults dept - then Telkom has the cheek to expect me to rate their service?</p> <p>How can Telkom make money if on my line alone they are supposed to pass a credit for the period the line does not work. I don't want a credit - all I want is the service for which I am paying? why is this so difficult?</p>