Shocking Service

<p>Telkom deducted money from my account for a phone they do not have in stock, and do not know whether or not they will be getting stock of. When I call 10213, I get put on hold for approximately 15min. (I have been calling since Monday the 20th Feb) Head Office does not even bother answering their phone. I am left wondering, what exactly have I paid for? How does Telkom deduct money from my account when they are not even sure if they will be getting stock of the phone. It just does not make any sense. What kind of business is this? I do not even get updated on the progress of my application. When I asked if I could be referred to a shop that has the phones in stock, I was told "No, we do not have their data base." That is absolutely nonsensical, why wouldnt you have an integrated system in the 21st century. What on earth have I paid for?</p>