Shocking service

<p>I am shocked and disgusted with the way Telkom has treated me lately. I have been a customer for over 30 years. My bill is paid up to a week before the due date and this is how you treat me. I recently app**** for LTE with the uncapped package. After waiting well over a month a consultant finally contacts me. Goes through my application, tells me to hold and dosent come back. I cannot hold for you the whole day. I get an sms that my application has been rejected. Are you people for real. Is this how you treat your loyal customers. I recently tried to downgrade my adsl package in an attempt to save myself some money. The line was downgraded from 20MB to 10Mb without a problem but not the unapped data package. Please tell me what good is that. I have since gone back to the 20MB and will leave it at that until someone with some sense can sort out my LTE application. I also want to know why I have been charged a contract cancellation fee. Where does this nonsense of yours come from. I want this reversed, there is no contract in place. Kindly sort out my account, I am spending close to R2000 and above on you which overseas is laughable as faster internet than this is a quarter of that price. get your act together and fix my account. Competition from Europe or/And the US/Canada is seriously required in this country.</p>