Shocking service
<p>Hi can someone please assist me ?<br />I am at my wits end since Sept 2016 my internet is on and off and I have a list of ref no and escalation codes <br />I have had 4 technicians here and the fix the line and within 2 to 3 hours the line falls over.<br />I have spent in excess of R8000 on data to keep my business running.<br />Here are some of the ref No<br />35BRk170916<br />11CRK200916<br />21CRK101016<br />609CRK121016<br />322CRK191016<br />449CRK061216 ESCALATION 927160<br />109ARK191216<br />23CRK040117 ESCALLATION 939214<br />1015CRK160117<br />I have called every day and all I get is lets reset port</p> <p>Can someone please help with this shocking service</p>
Hi clive-saxe,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi clive-saxe,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Clive
We so sorry for your experience, we will follow up on your behalf. Your reference number is already escalated for urgent assistance.
This is what you can do for now.
Visit any Telkom shop with your id book and proof of residence and ask for a Telkom Internet Integrated Sim Card. With this sim card you will be able to connect to Telkoms 3G/LTE network and use your normal TI monthly allocated data till your service is restored. ^TS
Best regards,
Hi Clive
We so sorry for your experience, we will follow up on your behalf. Your reference number is already escalated for urgent assistance.
This is what you can do for now.
Visit any Telkom shop with your id book and proof of residence and ask for a Telkom Internet Integrated Sim Card. With this sim card you will be able to connect to Telkoms 3G/LTE network and use your normal TI monthly allocated data till your service is restored. ^TS
Best regards,
Thanks for the response but I have a diffrent ISP.
I have app**** for a LTE from Telkom but they keep messing me arround forgetting to send me documents. I app**** on the 10th and I finally got the document to sign yesterday. AI ********** .
With regards to my adsl still both my adsl lines are faulty ********** 760 is totaly dead
My business line is intermittend and still not fixed
You can add another 2 reff numbers to the list
How long can this go on??????
Thanks for the response but I have a diffrent ISP.
I have app**** for a LTE from Telkom but they keep messing me arround forgetting to send me documents. I app**** on the 10th and I finally got the document to sign yesterday. AI ********** .
With regards to my adsl still both my adsl lines are faulty ********** 760 is totaly dead
My business line is intermittend and still not fixed
You can add another 2 reff numbers to the list
How long can this go on??????