Shocking service

<p>I have been a Telkom client for just under 2 years, my contract ends Jan 2017 and I've never missed a payment until recently. I've changed bank accounts and didnt deem it neccessary to update my banking details with Telkom as my contract is almost over, with all of these changes I missed the debit order due on 1 Dec. I called the call centre to arrange payment on 7 Dec and made the payment immediately, the consultant assisted me but failed to mention that there was a additional amount due because the payment was returned. The payment reflected on my Telkom account on 9 Dec, on 10 Dec Telkom debited my bank account with R944.75. I called to enquire what the change was for and was told that it was Dec and Jan monthly debit order plus additional charges. I asked to speak to a team leader or manager and was told there wasnt any managers around. Telkom took the liberty of debiting my account even after I made arrangements with their call centre to pay the amount due and they had received payment prior to double charging me. </p> <p>Almost everyday I receive messages from Telkom informing me that my account is in arrears. When I called the call centre to enquire why Im still in arrears as they need to credit me back they informed me that the R944.75 is not reflecting, yet they debited my account....this is ridiculous! I lodged a query regarding this and received a case number, they tried calling me only twice and could not reach me and decided to close the case, when I called regarding the outcome I was told that they cannot locate the R944.75 payment....so a query is closed without 1. resolving it and 2. because they attempted only twice to reach the client and couldnt. I had to call again and lodge a new query and send them proof of payment of a debit that they put through on my account . For an upgrade I receive several calls but to resolve a query....they leave much to be desired!</p> <p>They are prompt in calling me to upgrade but not a single call to notify me that they were planning to double debit me even after I called to inform them that I would be making a direct transfer. </p> <p>Its now the 21st and this query still hasnt been resolved. </p> <p>This is how Telkom treats a client that has never missed a payment, and for the first time that my debit order was returned they charge over R100 for missing a payment and double debit you without your consent....so no, I will not be upgrading my contract. Pay me back what is due to me and please cancel my contract. </p>