hG
hester G

1 reviews | Active since Dec 2016

08 Dec 2016, 12:44

shocking service

<p>I asked Telkom several time via phoning employees and visiting the Telkom Rosebank shop for assistance to connect my notebook to the recently installed Wi-Fi (Vumatel).</p> <p>Well guess what? no assistance just shocking attitude from Telkom Rosebank shop and all the consultants I spoke to at Telkom only knows the word 'sorry'. </p> <p>So, I sit now with a notebook that I bought from Telkom that I am not able to use at all, what a waste of money!</p>

0
Replies (2)
Telkom
Telkom's reply08 Dec 2016, 16:58
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply12 Dec 2016, 14:54
Official

Hi,

Be advised that Vumatel is an infrastructure company and not ISP. You need to know who supplies Vumatel Fibre WiFi in your suburb. Telkom's laptop comes with ADSL/Fibre router installed in your house or mobile LTE/3G WiFi/MiFi router.

Contact Vumatel on ***

For further assistance, please email us on hp@telkom.co.za with more details or 081180 mobile or 10210 for fixed line.

Regards,
Joshua
Telkom Social Media Team.

Best regards,