Shocking serves from Telkom Woodlands

Went to Telkom to upgrade. Now suddenly there is a month in between the 2 contracts one can upgrade the other only in a month (that after I received both phones in December 2018). The Manager at Woodlands Telkom didn't even introduce her self to me and wasn't bothered to assist me. All info given to me is contradicting the info I have. When I wanted to cancel all my contracts I can "only do it online" Why don't they assist me there and then to cancel?