Shocking Response from Telkom

On Sunday the 13th my telephone line was ripped from a gale force wind leaving me without telephone and internet. Monday morning the 14th I phoned Telkom from my cell and notified them that my line has been ripped. As usual they gave me a reference number and said they will send someone to my house. Two days later I phoned them again from my cell and once again they said that they would send a someone out. Today is the 23rd exactly 10 days later and still no technician.<br> <br> I am absolutely disgusted in the service from Telkom as I run a business from home and rely on my internet and phone line.<br> <br> Why must one always revert to extreme matters before getting a response from Telkom?<br> <br>