Shocking poor service

<p>Following weeks of failed attempts and blatant lies from your staff while trying to upgrade my business mobile contract, I again mustered the courage to call again yesterday. Eventually got through to Thembi Hintsho who seemed helpful. Gave sound advice and went through the entire process without needed me to complete or mail back any paper work. I was thrilled. Dawned on me today that she hadn't given me a ref nr only said instrument would arrive in 4 - 7 days. Decided to call again today to follow up, Dylan was all over the place eventually saying there was no record of my request for an upgrade. He would mail me forms to complete. How does this work. Please get Telkom staff to know and understand the company's process. Please have the right department to call me to process this upgrade. </p>