Shocking Poor Service

<p>We arranged to move our telephone line to our new house on 23 April 2016. A technician was dispatched on 3rd May 2016. Upon arrival and inspection he advised that something needs to be repaired outside and would get a technical team to attend to resolve the problem. On 12 May another technican was dispatched, upon inspection he advised the same problem needs fixing. I called telkom numerous times for an update with no joy. This morning the consultant advised that the request is with the cable department who have not updated the request and that their is no way of contacting them other than the escalation process. It has no been over a month and no resolution. This is shocking and frustrating, bearing in mind that I have to call for an update and be on the phone for over 30 minutes.</p>