Shocking poor service

I app**** for a new Telkom contract for LTE Wireless Broadband and completed an online application during November 2015. 3 months later and I haven't received any response whatsoever regarding my online application. I tried numerous times to make contact by calling the customer service line, but with no success. It is impossible to get through to a person. I then decided to apply at a Telkom store and visited your Cresta store on 12 January 2016. I completed the application form and submitted all the required documentation without delay. I was then told there is no stock available and will be informed as soon as stock arrive. The person that assisted me in store provided me with his email address. I have sent numerous emails asking for an update on my application status and stock availability, but never received any response. I then decided to visit the store again today, just to find out that the Wi-Fi router that was reserved for me was given to another customer. Once again I was informed there is no stock. Almost a month later since I first visited the Cresta store and still without my wireless broadband. Come on guys, how much longer do I have to wait?? Shocking poor service!!