1 reviews | Active since Feb 2017
shocking/poor customer service
<p>Trying to get your query/complaint resolved is something that will probably never happen with Telkom. I have been battling since November to have a query resolved. The call centre cant help, logging a call via the website dont help, chatting online to the agents is not helping emailing the escalation centre is not helping. Who takes customer service seriously in this company who takes ownership in this company. As long as you pay every month and keep the big bosses happy they dont care about the customers</p>
So i have a new complaint to add to this one. So Telkom decided to double debit my account in January and refunded me as it was a technical issue on their side. This month you decide not to debit my account and now im being told to go make a cash payment to avoid my line being suspended like how is this my fault?i have an agreement with you to debit my account. So i called your call centre and the agent i spoke to was so unprofessional having conversations in the background while im on the line. i asked for a reference number for the dispute and was told that there is no reference number and that i should use her name, surname , time and date of the call like WTH, i requested to speak to a Team Leader who advised that he will email me the reference number guess what? im still waiting on the reference number.
So i have a new complaint to add to this one. So Telkom decided to double debit my account in January and refunded me as it was a technical issue on their side. This month you decide not to debit my account and now im being told to go make a cash payment to avoid my line being suspended like how is this my fault?i have an agreement with you to debit my account. So i called your call centre and the agent i spoke to was so unprofessional having conversations in the background while im on the line. i asked for a reference number for the dispute and was told that there is no reference number and that i should use her name, surname , time and date of the call like WTH, i requested to speak to a Team Leader who advised that he will email me the reference number guess what? im still waiting on the reference number.
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Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us the affected number and ID of account holder via email to: ***
Please insert *** in the subjects field
Regards
Yazied
Telkom Social Media Team
Best regards,
Why am i not surprised that this query is still not resolved. It seem like Telkom likes the bad publicity and dont care about people have to say about their service. More than a week ago you asked me to send an email with my details and guess what? i asked for feedback on two occasions and no respose from Telkom. Like i said Telkom dont know what customer service is and i dont think that any attempt is being made to change this.
Why am i not surprised that this query is still not resolved. It seem like Telkom likes the bad publicity and dont care about people have to say about their service. More than a week ago you asked me to send an email with my details and guess what? i asked for feedback on two occasions and no respose from Telkom. Like i said Telkom dont know what customer service is and i dont think that any attempt is being made to change this.