Shocking non service.

We have had very very poor service all of last year leading to us deciding to cancel our account early this year. To this day we are being billed each month for an account that we no longer have!!! Each time we open a new case shortly afterwards an SMS comes through telling us that it is resolved. We have spent many hours waiting to speak to someone on the phone and each time a different person meaning that one makes no progress. We have heard the words "I will escalate this" so many times it now sounds like a swear word. After demanding to speak to a manager the line usually goes dead. On one occation I got through to a supervisor by the name Calanthia Pea**** who also promised to escalate the case!!! all that came from that was that last week I finally received an email with our outstanding account. First one this year. Of cause the credit has not happened and the account is still not cancelled. Mrs Pea****s Manager Zulfa Pietersen is of cause not available to talk to on the phone and it would seem that no one else in the world has the authority let alone the interest to do anything about it. Emails sent to many of the seemingly helpful people that I have communicated with at various times during the year have never once been rep**** to. I am at my wits end. Here are some of the many case numbers ********** 5, ********** 4, ********** 1, ********** 4, ********** 3...…...