1 reviews | Active since Sept 2014
Shocking, misleading, ********* and poor service by Telkom - uncapped Vumatel fibre product
I was contacted by Vumatel In November 2018 and offered uncapped fibre through Telkom. The cost was all inclusive R1008 p/m, including the keeping of my Telkom landline. The installation, modem and connection fees were offered to me free of charge as it was a promotion and in effect an upgrade from my Telkom adsl line. Vumatel were very quick to install the fibre and thereafter it was disaster! I was not informed to cancel the adsl and give 30 days notice. I have since been charged for the adsl uncapped data even though Telkom cancelled the service when the fibre was put in. I have further been charged for the installation and connection fee in excess of R2700. I was charged for the modem but Telkom eventually agreed to refund R999. My bill is now sitting at R4500 and I have not been charged correctly for the product and service that was sold to me. Telkom refuses to assist and merely logs a dispute which they take there leisurely time to attend too. I cannot speak to anyone that is willing to resolve the issue and I am furious that Vumatel sold me an upgraded product that has resulted in a triple charge on my account. This is *********, misleading and dishonest sales tactics on the part of Vumatel and *********** implementation of the service by Telkom.
