WK
Wayne K

1 reviews | Active since Feb 2015

19 Feb 2015, 23:11

Shocking LTE speeds suddenly - 45 days not fixed

I logged a complaint on the 5th of January that since the 20th of December (approx) my LTE speeds have been shockingly slow in the Fairland Area. After about 3 weeks they sent a technician out that informed me that there are several customer complaints in the Fairland / Weltevreden Park area, all experiencing slow LTE despite good signal strength. The technician told me that he would refer the matter to their network department to investigate. <br> <br> On Monday 16 Feb I was contacted by Telkom informing me that they had resolved the issue. I informed the caller that the issue is STILL NOT resolved.<br> <br> I would like a credit for all the prepaid data that I have purchased on three different sim cards that I cannot use. On average I spend R3000 per month on Telkom Mobile Data and I cannot use it because their speeds are so slow. Number affected: ***

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Replies (1)
Telkom
Telkom's reply20 Feb 2015, 07:56
Official
Hello wkyle101,

As per our telephonic conversation, please be advised that your query is still in hand with our Network Team.
Your reference number is SM88170.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
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