LE
Lou E

1 reviews | Active since Sept 2014

03 Jan 2017, 14:47

Shocking language towards a customer

<p>20 Dec 10h45 I received a call from Telkom Mobile marketing. The lady started informing me that all calls are recorded. I interrupted her immediately and informed her that I'm not interested. She rep**** that I do not even know what I’m not interested in. I rep**** that whatever she was promoting/selling, that I’m not interested (I was not rude in any way). Her reply was shocking - her answer was in the line of “ok bye – you’re such an idiot!”</p> <p>I’ve got a few accounts with Telkom Mobile but with such unprofessional marketing I’m now considering cancelling all accounts with Telkom Mobile. I was stunned with such an offensive use of language by a marketing person. I’m sure top management of Telkom Mobile will not be happy at all should this behaviour of one of their marketing ladies come to light.</p> <p>I would appreciate if Telkom Mobile management can investigate this incident and give me feedback. I will gladly give them my cell-phone number to investigate the recorded sound clip for this call (20th December 2016 @ 10h45).</p>

0
Replies (3)
Telkom
Telkom's reply04 Jan 2017, 15:38
Official

Good day Lou,

We sincerely apologize for the level of service you have received.

Please privately reply with the number that you were contacted on and your ID number. Is this the number that called you on ***?

Regards,

Busi

Telkom Social Media Team

***

LE
Lou E's update09 Jan 2017, 15:04
Reviewer Update

Dear Telkom Social Media Team,

Since I send you the requested information last week, did you make any progress?

Regards,

Lou Erasmus

LE
Lou E's update18 Jan 2017, 08:52
Reviewer Update

I'm still not getting any feedback!