Shocking lack of service delivery: Fault no 354CWZ220616 Tel ***

<p>My landline has gone down on three occasions within the last year and upon logging a fault it takes the up to three weeks or longer to attend.</p> <p>They confirm that the error is on their side and that a faulty item needs replacement, but to date i am still waiting after the phone was in a working condition for a week.</p> <p> </p> <p>In terms of the Consumer Act i cannot be held responsible for the payment of my landline if i am not able to use it as a result of Telkom's inability to fix it.</p> <p> </p> <p>This service is schocking and unacceptable!!!</p>